Founding Members Special Offer: $150/mo * DPC/PCP and 50% Off Pro & Luxe Memberships.
Founding Members Special Offer: $150/mo * DPC/PCP and 50% Off Pro & Luxe Memberships.
Effective Date: March 16, 2026
Last Updated: August 5, 2026
Longevity Concierge Med, operated by Regen NP LLC, together with its affiliated brands and programs, including Grow Young Hawai‘i and Longevity Concierge Med, referred to collectively in this Privacy Policy as “Longevity Concierge Med,” “we,” “our,” or “us,” respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:
This Privacy Policy applies primarily to information collected through our public-facing websites and general business communications.
Information collected once you become a patient may be protected by additional federal and state healthcare privacy laws. Our use and disclosure of protected health information are addressed separately in our Notice of Privacy Practices.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
We may also collect information automatically when you use our website, including:
We may receive information from third-party platforms that support scheduling, patient intake, customer relationship management, communications, payment processing, analytics, advertising, or website operations.
2. Health and Medical Information
Please do not submit detailed medical records, laboratory results, photographs of medical conditions, diagnoses, medication lists, insurance information, or other highly sensitive health information through a general website contact form, social-media message, or standard marketing text-message channel. When health information is necessary for patient care, we may direct you to a secure patient intake, patient portal, telehealth, or messaging platform.
Information collected through a patient intake system, medical record, patient portal, or clinical encounter may be subject to our Notice of Privacy Practices and applicable healthcare privacy laws. HIPAA protections generally apply to protected health information maintained by covered healthcare providers and their business associates, rather than automatically applying to every piece of information submitted through a public website.
3. How We Use Information
We may use information to:
We will not use protected health information for marketing in a manner prohibited by applicable healthcare privacy law.
4. Text Messages and Telephone Communications
When you provide your telephone number and affirmatively consent to receive text messages, you authorize Longevity Concierge Med and its service providers to send communications to the number provided.
Depending on the consent you provide, messages may include:
Message frequency may vary. Message and data rates may apply.
Consent to receive promotional text messages is not a condition of purchasing goods or receiving healthcare services.
You may withdraw consent at any time by replying STOP. You may reply HELP for assistance or contact us using the information at the end of this policy.
Your opt-out request will apply to future messages covered by that consent, subject to legally permitted communications such as certain nonmarketing or transactional messages. FCC rules recognize a consumer’s right to revoke consent to automated calls and texts through reasonable means.
We do not sell, rent, or provide your mobile telephone number to unaffiliated third parties for their own independent marketing purposes.
5. Email Communications
We may send administrative, service-related, educational, or promotional emails in accordance with your relationship with us and applicable law.
You may unsubscribe from promotional emails using the unsubscribe link in the message. You may continue to receive transactional, clinical, billing, security, or administrative communications when reasonably necessary.
6. How We Disclose Information
We may disclose personal information to third parties that provide services on our behalf, including:
These entities may access information only as reasonably necessary to perform services for us or as otherwise permitted by their agreements and applicable law.
Where required, vendors that create, receive, maintain, or transmit protected health information on our behalf must enter into appropriate business associate agreements. HHS requires covered providers using platforms that maintain electronic protected health information to ensure that applicable HIPAA safeguards and contractual requirements are in place.
We may also disclose information:
7. Sale and Sharing of Personal Information
We do not sell personal information in exchange for money.
We do not sell or share protected health information for advertising purposes in violation of applicable healthcare privacy law.
Some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures involving advertising cookies, pixels, or cross-site analytics. To the extent those laws apply to us, we will provide any legally required notices and opt-out mechanisms.
8. Cookies, Analytics, and Tracking Technologies
We may use cookies and similar technologies that are necessary to:
We may use analytics or advertising services only after evaluating whether their use is appropriate for a healthcare website.
We do not intend to permit advertising or analytics vendors to collect protected health information through patient portals, authenticated patient pages, appointment forms, symptom forms, or other pages that reveal an identifiable individual’s healthcare activity.
Healthcare providers must carefully evaluate tracking technology because information disclosed by healthcare websites may become individually identifiable health information depending on the context, webpage, data transmitted, and relationship with the visitor.
You may limit certain cookies through your browser settings or any cookie preference tool provided on our website. Disabling cookies may affect website functionality.
9. Third-Party Platforms and Links
Our website may connect to or use third-party services, including platforms such as:
Third-party services maintain their own terms, privacy policies, and security practices.
A link to a third-party website does not mean that we control or endorse that website’s privacy practices. We encourage you to review the applicable third-party policy before providing information.
10. Payments
Payments may be processed by third-party payment processors. We may receive limited transaction information, such as:
We generally do not directly store complete payment-card numbers or security codes unless expressly disclosed and managed through a compliant payment environment.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
Retention periods may differ depending on the type of information and whether it forms part of a patient’s medical record.
12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
These safeguards may include:
No website, email system, mobile network, or method of electronic storage is completely secure. We cannot guarantee absolute security.
When required by law, we will provide notifications relating to certain breaches of protected or individually identifiable health information. HIPAA-covered entities and certain non-HIPAA health technology businesses are subject to different federal breach-notification frameworks.
13. Your Privacy Choices and Rights
Depending on the information involved and the law applicable to your location, you may have the right to:
These rights may be subject to exceptions. For example, we may be required to retain medical, billing, tax, or legal records.
Rights relating to protected health information are described in our Notice of Privacy Practices.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request.
14. Children’s Privacy
Our public website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through general website or marketing forms without authorization from a parent or legal guardian.
Healthcare services for minors must be arranged by or with the involvement of a parent, guardian, or other person legally authorized to consent, except where applicable law allows a minor to consent independently.
15. Medical Emergencies
The website, email, contact forms, and general text-message channels are not monitored continuously and should not be used for medical emergencies.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency assistance.
16. No Provider-Patient Relationship Through General Website Use
Viewing the website, submitting a general inquiry, joining a mailing list, or exchanging preliminary messages does not by itself establish a provider-patient relationship.
A provider-patient relationship is established only after required onboarding, consent, clinical evaluation, and acceptance into care, as applicable.
Information on the website is general and educational and is not a substitute for individualized medical advice, diagnosis, or treatment.
17. State-Specific Rights
Residents of certain states may have additional rights under state privacy laws.
Where a state consumer privacy law applies to Longevity Concierge Med, we will process verified requests in accordance with that law.
Certain state consumer privacy laws may exempt protected health information governed by HIPAA, medical records governed by state healthcare law, or healthcare entities and data under specified circumstances. Those exemptions vary by state and do not necessarily exempt all information collected through a healthcare website.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through additional notices where appropriate.
19. Contact Us
Questions, concerns, complaints, and privacy requests may be directed to:
Longevity Concierge Med
Operated by Regen NP LLC
Email: info@conciergemed.com
Telephone: 844-566-4889
Mailing Address: 1555 Kapiolani Blvd 1810 Honolulu HI 96814
Website: www.ConciergeMed.com
For text-message assistance, reply HELP or contact us using the information above.
To stop promotional text messages, reply STOP.
Copyright © 2026 Regen NP LLC d/b/a Longevity Concierge Med. All Rights Reserved.
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